Privacy Policy

Personal information you share

We collect the personal information you choose to provide, including your name and contact details such as email, phone number, and mailing address. We also keep track of your communication preferences and consent records, along with data about how you interact with our communications. This information helps us serve you better and respect your preferences.

Information we collect automatically

To improve our services and understand what works best, we automatically collect some technical information including device and browser details, IP addresses and general location data, email engagement metrics such as opens and clicks, and SMS delivery and engagement data. This information helps us optimize your experience.

Your personal information serves several important purposes:

• Delivering the communications you have requested via email and SMS
• Personalizing content and improving our services based on what resonates with you
• Analyzing how effective our communications are and tracking engagement patterns
• Complying with legal obligations and maintaining proper consent records
• Providing customer support when you need help

Our no third-party sharing promise

We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your information stays within our trusted circle.

Working with service providers

We work with trusted service providers who help us deliver our services more effectively. These may include email and SMS delivery platforms, analytics and reporting tools, customer support systems, and payment processors where applicable. Every service provider we work with is contractually bound to protect your information and can only use it for the specific purposes we have outlined.

When law requires disclosure

There are rare situations where we may need to disclose information because it is required by law, court order, or necessary to protect our rights and safety. We take these situations seriously and only disclose what is absolutely necessary.

We have implemented comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no internet transmission can be completely secure, we have invested in industry-standard protections and regularly review our security practices.

We retain your personal information for as long as:

• You maintain an active relationship with us
• Required by law or regulatory requirements
• Necessary for legitimate business purposes
• You have valid consent preferences on file

When it is time to dispose of information, we do so securely and completely.

You have meaningful control over your personal information. You can:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal information, subject to any legal requirements
• File a complaint with relevant privacy authorities if you have concerns

Our practices fully comply with the Canada Anti-Spam Legislation (CASL). This means:

• Obtaining explicit consent before sending any commercial electronic messages
• Providing clear sender identification in all communications
• Including functioning unsubscribe mechanisms in every message
• Maintaining accurate and detailed consent records
• Honouring unsubscribe requests promptly and completely

We use cookies and similar technologies to track email engagement and website interactions, analyze how effective our communications are, improve your user experience over time, and remember your preferences. You maintain complete control over cookie settings through your browser preferences.

If we need to transfer your information outside your jurisdiction, we ensure appropriate safeguards are in place to maintain the same level of privacy protection you expect.

Our services are designed for healthcare professionals and patients, not for individuals under 13 years of age. We do not knowingly collect personal information from children under 13, and if we discover we have inadvertently collected such information, we delete it immediately.

For questions about this policy or our privacy practices, please contact us at hello@findphysio.ca

We may update this privacy policy to reflect new practices or regulatory requirements. When we make material changes, we will notify you through our usual communication channels or by posting updates on our website.